Tammy Baish  |  tbaish@pdcm.com
Personal Lines Sales Manager, began her insurance career with Vaughan, Pedersen & McCausland Insurance in 1989. Tammy currently holds Personal, Commercial and Life Insurance Licenses and has earned the Certified Insurance Counselor (CIC) and Certified Insurance Service Representative (CISR) designations. Tammy graduated from Upper Iowa University with a Bachelor of Science Degree in Human Services.

Rita Burns  |  rburns@pdcm.com
Personal Lines Sales Manager, joined PDCM Insurance in 1995 with prior insurance experience. Rita currently holds her Personal Insurance License and has earned the Certified Insurance Service Representative (CISR) designation. Rita graduated from Kirkwood with an Associated Arts Degree in General Studies.

Kellie Clarke  |  kclarke@pdcm.com
Personal Lines Sales Manager, joined PDCM Insurance in 2000. Kellie has been in the insurance industry since 1996. Kellie currently holds her Personal Lines and Life/Health Licenses and has earned the Certified Insurance Counselor (CIC) and Certified Insurance Service Representative (CISR) designations. Kellie graduate from NICC with a degree in Business.

Nicole Carlson  |  ncarlson@pdcm.com
Personal Lines Account Manager, began her insurance career in 1993 and joined PDCM Insurance in 1995. Nicole, a Waterloo native, currently holds her Personal Lines Insurance License and has earned the Certified Insurance Service Representative (CISR) designation.

Stacy Chamberlin  |  schamberlin@pdcm.com
Personal Lines Account Manager, joined PDCM Insurance in 2004 with 10 years of customer service experience. Stacy, a Waterloo native, graduated from West High School and currently holds her Personal Lines Insurance License and has earned her Certified Insurance Service Representative (CISR) designation.

Kim Gienau  |  kgienau@pdcm.com
Personal Lines Claim Manager, has worked in the insurance industry since 2007. Kim holds her Personal Lines and Commercial Lines insurance licenses. She has over 15 years of customer service experience.

Lori Schmitt  |  lschmitt@pdcm.com
Personal Lines Account Manager, Lori has seven years of experience in the insurance industry and currently holds her Personal Lines Insurance License.

Lori Norman  |  lnorman@pdcm.com
Personal Lines Processor, Lori Norman began her insurance career in 2003, and joined PDCM Insurance in 2008. Lori has a 15-year background in Customer Service and holds her personal insurance license.

Stacy Dorman  |  sdorman@pdcm.com
Personal Lines Processor, has worked in the insurance industry since 1998. Stacy joined PDCM in 2003. Stacy currently holds her Personal Lines, Commercial and Life/Health Insurance Licenses. Stacy graduated from Wartburg College with a Bachelor of Arts Degree in Psychology.

Darla Nie |  dnie@pdcm.com
Personal Lines Processor, Darla has been with PDCM for 9 years and has been in customer service for 24 years. She started with the PDCM Insurance Personal Lines Team in December of 2007. Darla also has her personal lines insurance license.